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Salesforce Energy and Utilities Cloud Accredited Professional 認定 AP-207 試験問題:

1. An energy company provides gas, electricity, and warranty services to its customers. When a customer calls for help, the agent needs to see the products and services they have purchased.
Which object does the Energy and Utilities Cloud data model use to store this information?

A) Asset
B) Contract
C) Account
D) Premise

2. An energy company is implementing Energy and Utilities Cloud for their contact center and is in the process of importing contact information from the billing system to Salesforce, An administrator has been asked if and how the contact data updated in Salesforce will be reflected back in the billing system.
What two options can be presented back as potential solution?
Choose 2 answers

A) Salesforce will be the system of record for contacts and it doesn't need to update the billing system in the future.
B) The billing system can query Salesforce every night to retrieve changes made to contacts.
C) Salesforce Export Wizard will automatically create a csv of contact information to be imported to the billing system.
D) Salesforce can send the updated information to the billing system in real-time or batch if it's required,

3. A consultant is facilitating their first requirements gathering session with an energy company in the initial stages of an Energy and Utilities Cloud project and is trying to get clarify on business requirements. The decision will impact numerous contractor organizations that employ the technicians, so the solution should ensure work is distributed fairly and consistently.
Which two approaches can the consultant take to achieve a consensus while building trust?

A) Propose compromises between stakeholders that could result in collective positive outcomes.
B) Demonstrate expertise right away to achieve the fastest stakeholder agreement
C) Ask probing questions to understand and document the needs of all stakeholders.
D) Focus primarily on the contractor organization's concerns.

4. Which Energy and Utilities Cloud component includes asset-based ordering, multi-site orders, bundle pricing, usage pricing, attribute pricing, and contextual price adjustment rules?

A) Digital Commerce
B) Industries CPQ
C) Order Management
D) Contract Lifecycle Management

5. An energy company wants to sell additional commodity products related to services other than electricity and gas.
Which three enhancements need to be considered?

A) Extend the entries of record types on account object.
B) Extend the value list on the product family picklist for product object.
C) Extend the value list on the status picklist for cases
D) Extend the entries of record types on inventory item object.
E) Extend the value list on the service type picklist for service points

質問と回答：