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正確の問題と解答
すべてのAP-226試験問題は、AP-226豊かな認定知識を所有する専門家は過去の試験データと最新の試験情報をまとめて作られるテストエンジンです。我々社の学習教材は実際試験内容を約98％にカバーし、あなたはAP-226模擬試験で高いポイントを保証します。支払い前に、試験問題集の無料デモをダウンロードして、質問と回答の正確性をチェックしてください。
無料更新サービス
我々社のAP-226試験勉強資料は認定試験の情報によって更新されています。購入の日から一年以内に更新サービスを無料で提供して、我々社のシステムはメールで更新しているAP-226試験勉強資料をタイムリーに送信します。お客様は最新のAP-226試験勉強資料を得られるために、弊社は日々努力しています。
もしお客様は初心者であるなら、我が社のContact Center Accredited Professional学習資料はより良い勉強方法とトレーニングガイドを提供して、お客様の学習の効率を向上させることができます。お客様はただ20～30時間ぐらいがかかって、我々のAP-226試験学習資料を練習すれば、試験に参加することができて、高いポイントを得られます。
我が社のAP-226試験勉強資料をオンランでダウンロードできます。AP-226試験問題教材のデモを無料に提供して、お客様が購入前に試験学習資料の正確性を良く了解することができます。お客様の支払い終了に、１０分以内にAP-226試験勉強資料をメールボックスに受け入れます。
Salesforce AP-226 試験シラバストピック:
| セクション | 比重 | 目標 |
|---|---|---|
| ディスカバリー | 20% | - 顧客ユースケース分析
|
| 実装 | - コンタクトセンターの設定
| |
| 設計 | 29% | - 拡張可能なアーキテクチャ設計
|
Salesforce Contact Center Accredited Professional 認定 AP-226 試験問題：
1. I'd be glad to assist you with crafting the best possible response to the prompt, drawing on the insights from the provided ratings and aiming to surpass the quality of both Response A and Response B.
Ursa Major Solar has implemented Service Cloud Voice. After using it for several months, the customer service manager notices that agents rarely create a note that summarizes what was discussed during a phone call.
This has made it difficult to get an overview of what happened on a case.
What should a consultant suggest to help resolve this challenge?
A) Set up the After Conversation Work component so that an agent has time to write a summary of the call before being assigned new inbound calls again.
B) Instruct agents to update their Presence Status to unavailable every time they finish plane and put their status back to available' after wrapping up
C) A Build a flow solution that updates the agent's Presence status to unavailable so they have time to add notes, then put the status back to 'available' after a certain period of time
2. Ursa Major Solar has recently completed testing of its upgrade to
Enhanced Digital Engagement channels. A consultant needs to now move
the WhatsApp number on the testing sandbox to production.
How should the consultant accomplish this?
A) Log a case with Salesforce Customer Support
B) Request a new number for the production org
C) Enter the existing number when creating the channel in production
3. Based on the scenario and considering regulatory limitations, the most suitable messaging channel for Ursa Major Solar (UMS) to proactively initiate conversations with previous contact center customers is Messaging for Web.
An insurance company handles a large volume of cases every year. The companies communicate with the customer and other third parties through related cases und the same customer issue. Currently, they find it confusing to follow the count appears from different people and channels.
What should a consultant utilize to design a solution so the common is easier to follow, but still relatable to the original customer case?
A) Chatter
B) Case Comments
C) Case Hierarchy
4. Your KPI requirements include measuring average handle time (AHT) for chat interactions. Which metric best reflects this?
A) Total chat session duration divided by the number of sessions.
B) Number of chat sessions handled by agents.
C) Time spent by agents actively engaged in chat sessions.
D) All of the above, depending on the desired AHT calculation scope and inclusivity.
5. The customer wants detailed reports on agent performance and customer satisfaction. Which Salesforce tool provides this?
A) Einstein Bots
B) Einstein Discovery
C) Analytics Cloud
D) Reports & Dashboards
質問と回答：
| 質問 # 1 正解： A | 質問 # 2 正解： A | 質問 # 3 正解： C | 質問 # 4 正解： D | 質問 # 5 正解： D |
本多**
