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Salesforce Certified Platform Strategy Designer 認定 Plat-UX-102 試験問題:

1. A consumer healthcare startup wants to collect data on patients' symptoms over time, and plans to research how to monetize this data.
How should a strategy designer counsel leadership in consideration of ethical implications for both the company and its patients?

A) Perform user research with patients to understand their level of comfort of data being shared for
B) Facilitate a Consequence Scanning workshop before proceeding with any further investment.
C) Research similar healthcare organizations about how they are monetizing patient data

2. A strategy designer is pitching a vision presentation to their customer's lead to get final approval for a new project. The lead is not comfortable or familiar with design thinking and has been distrustful of the process so far. Investing in this new initiative will put their reputation on the line.
Which strategy should the designer employ to communicate the vision?

A) Ask each team member to present a few slides to signal the presentation is the result of many people's ideas and consensus.
B) Ask the customer to participate in the presentation pitch the vision to their lead to signal buy-i and shared ownership of the project work.
C) Ask a master presenter to stand in on the project and deliver the vision; they know how to sway any hesitant executive

3. A design team is working on the challenge: "How might we provide tools to enable customers to resolve service issues by themselves rather than escalating to human representatives?" Which bot metrics should the strategy designer suggest to assess the impact of their work?

A) Total conversations
B) Human takeover rate
C) Customer satisfaction rate

4. A startup company that develops machine learning tools that track the performance of carbon dioxide and wants enforce perception validity of its dat a. The company starts by developing a need statement and a challenge statement.
What is the communality between the two statements?

A) Both explain the scope of possible solution.
B) Both are tactics intended to solve problem
C) Both are solution free statements

5. Cloud Kicks (CK) is creating a high-priority loyalty program as part of a larger engagement strategy for the company. Several top leaders want to remain involved but don't have much time to invest.
What should CK's strategy designer do to keep these leaders informed and invested, avoiding project disruption due to a lack of alignment?

A) Create individual plans for working with top leaders based on their preferred cadence and type of involvement.
B) Create a communication plan based on leaders' interest, influence, and level of support for the work.
C) Create three moments that matter, where top leaders will be invited to provide feedback.

質問と回答：