L5M9最も有効な質問と解答で勉強

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CIPS L5M9 試験シラバストピック:

CIPS Operations Management 認定 L5M9 試験問題：

1. How can a company measure the dependability of an item it produces? Select TWO

A) number of injuries caused by the product
B) gross profit margin
C) variety of colours offered
D) how quickly complaints are resolved
E) documentation is accurate

2. Companies that have high-visibility processes require higher levels of customer management skills than companies with low-visibility processes. Is this TRUE?

A) yes- high visibility companies often have lower operating costs because of this
B) no- all companies require customer management skills
C) no- low visibility companies must focus on increasing levels of customer service
D) yes- high visibility companies often have higher operating costs because of this

3. What is the main purpose of Six-Sigma?

A) customer satisfaction
B) eliminate variation
C) reduce waste
D) to break even

4. Which improvement theory follows the maxim of 'don't automate, obliterate'?

A) BPR
B) Continuous Improvement
C) ERP
D) Benchmarking

5. Below are details of five companies who operate a Total Quality Management System (TQM). For each company, select the system used and identify which area of the Balanced Scorecard this relates to.
Company 1: The focus of this company is to gather real-time data to assess the quality of products created during the manufacturing process. There are tight budgets and reworking any defects will affect the bottom line.
Company 2: This company is concerned about how their products are received. They have recently completed market research focused on their client's feelings. The objective is now to improve the product's look and performance to meet these expectations.
Company 3: The focus of this company is defining the customer requirements and translating this into a high-quality specification and effective operational process.
Company 4: Within this company there is a group of 6 employees who meet regularly with the objective of reducing issues that arise in the manufacturing of products.
Complete the table below by listing the TQM System used and the relevant Balanced Scorecard criteria for each company. Each response should only be used once: Quality Circle, Statistical Process Control, Kansei Engineering, Quality Function Deployment, Finance Criteria, Business Process Criteria, Learning and Growth Criteria, Customer Criteria.

Which of the following will you put into box 6?

A) business process criteria
B) finance criteria
C) customer criteria
D) learning and growth criteria

質問と回答：