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rhe corporate strategy of ZYX contains these objectives
*Ensure delivery against contracts
Invest in and train all ZYX staff
Control staff costs
Reduce operating costs
Be ready to adapt to change
Fhe ZYX SIAM strategy including the outline business case and outline SIAM model, has been created by the ZYXH CIO It will be considered for approval at the next neetmg of the ZYX Board of Directors in one week.
rhe strategy proposes that:
SIAMRUS is the external service integrator
ZYXS. ZYXD and the development team from ZYXUK will form a new internal service provider, led by the current ZYXS IT Director The ZYXS IT Director will continue to report to the ZYXH CFO in the new structure The ZYXS IT Director has e mailed a formal complaint directly to the CEO about this strategy She believes that a hybnd service integrator structure, using capabilities from both SIAMRUS and ZYXS, would be a better option for ZYX What should ZYXS do to get the ZYXS IT Director to buy into the SIAM strategy?

• A. Ask the ZYXH CFO and ZYXH CIO to meet with the ZYXS IT Director to understand her concerns
• B. Carry out an awareness campaign to brief all staff in ZYXS ZYXD, and ZYXUK
• C. Resend copies of the outline business case and the outline SIAM model to the ZYXS IT Director
• D. Remind the ZYXS IT Director that the ZYX Board of Directors will make the final decision on the SIAM strategy

The CEO has asked the IT Director to create a SIAM strategy for ZYX that aligns with the mandate for change and the corporate strategy The CEO wants it as soon as possible.
What should the IT Director do?

• A. Design a new SIAM strategy ignoring the report from SIAMRUS
• B. Adopt the SIAM strategy proposed by SIAMRUS for ZYXUK
• C. Adopt the SIAM strategy proposed by SIAMRUS for ZYX
• D. Design a new SIAM strategy using the report from SIAMRUS as input

ZYXH is the head office of the ZYX corporation, with responsibility for corporate strategy, global investments, procurement, contract governance and financial reporting of the performance of ZYX Corporation The corporate strategy of ZYX contains these objectives
-Ensure delivery against contracts
-Invest in and train all ZYX staff
-Reduce operating costs
-Be ready to adapt to change
The ZYX strategy requires that the costs of the service integrator should be as low as possible The ZYX Board of Directors has introduced additional policies that supplement the corporate strategy The policies immediately apply to all new services, providers, and contracts and include the following guidelines
-No contract can be longer than 2 years duration
Service levels in contracts must be continually updated to reflect increasing customer requirements
-Service providers who fail service levels for more than 3 consecutive months must be replaced The service integrator must also be replaced if the end to end service levels fail for 3 consecutive months
-The number and variety of service providers must be increased
-There must be more small providers and commodity providers
-Additional staff can be recruited within ZYX where there are clear business benefits In this scenario, who would be most likely to be proposed as the service integrator?

• A. OUTSCO
• B. ZYXII
• C. SIAMRUS
• D. ZYXS

ZYX has implemented a SIAM structure, appointing SIAMRUS as the service integrator.
The SIAM strategy is to consolidate to a smaller number of service providers over time as existing contracts expire Until then. ZYX wants all current service providers to be part of the SIAM ecosystem.
What should ZYX do?

• A. Put a clause in service provider contracts that SIAMRUS is acting on behalf of ZYX or negotiate themselves
• B. Draw up a collaboration agreement across all service providers setting out how they will work together
• C. Write to all the service providers informing them that SIAMRUS has been appointed as the service integrator
• D. Communicate the SIAM strategy and instruct SIAMRUS to speak to all service providers to explain their role

ZYX have decided to use the external service integrator structure The ZYX CEO wants to minimize risks to service availability. In order to avoid reliance on single service providers the CEO wants to use four different providers for hosting There will be one service provider for hosting for each of the following countries
-the UK
-Germany
-the Netherlands
- Australia
To provide resilience every application used by ZYX will be hosted by three different hosting service providers The CEO wants to ensure a rapid introduction of new services and service providers She also wants to ensure that the costs for the service integrator are as low as possible The ZYXH legal team does not want to make the drafting of the contracts more difficult than necessary It is clear that there is a single structure needed for the service integrator contract Which contract structure is the most appropriate for ZYX?

• A. Adopt custom structures for each hosting provider contract
• B. Adopt a single structure for the hosting provider contracts
• C. Ask the hosting providers to provide their own structure.
• D. Adopt that same structure for the hosting provider contracts